There may be occasions where Life Fitness, Hammer Strength, or Cybex large service parts like the Main Frame Assembly, upright weldment, pull up bar, etc. needs to be replaced.
These large parts are identified in the part manual with a note saying to "Contact CSS".
The reason for needing to contact Customer Service it many times, the replacement part is too large to fit in a Service technicians van where the frame may need to ship directly to the club or facility. The following requirement must be met:
- Photos would need to be provided of the frame needing replacement in order for replacement to be considered.
- Main frame assembly replacement is up to Customer Service discretion.
- Service would need to check if the facility can receive (ex. Lift gate) the frame.
Please be aware that a replacement main frame assembly could be too involved to replace when factoring in shipping, bolt to floor possibilities, handling, time to disassemble, and reassemble the unit where a Possible Finished Good RMA of the product may be needed.