The CR330 and CR350 Costco Bikes are not supported by Cybex. They were sold at companies like Costco and Sam's Club between the middle of December 2005 to the middle of March 2006 for around $429.
Cybex had an agreement with Lamar Fitness ( President Kevin Lamar, formerly of Nautilus ) to label a consumer bike with the Cybex brand name. Lamar fitness unfortunately no longer supports this product as well.
Since this is not a Cybex International product, please contact your local Service Provider for support.