Getting Started for Users
Welcome to Facility Connect!
This article is meant to help users (anyone who is not an administrator) learn a bit more about Facility Connect and how to get set up with an account.
In This Article
What is Facility Connect?
Facility Connect is a free software solution designed to help you manage your Life Fitness connected equipment. With Facility Connect, you can view detailed equipment usage insights to help make smarter business decisions, create brand-forward experiences to help grow engagement with your exercisers, and gain new levels of transparency into your service tickets and communicate directly with our service team to help maximize the value you get out of your investment with Life Fitness.
Benefits of Using Facility Connect
Exerciser Engagement
Facility Connect helps you build better relationships with your exercisers through features like Custom Video Uploads and Custom Attract Screens. You can also add your own branding to our On Demand Videos library to make the experience more integrated with your brand's marketing strategy.
Time Management
Your primary focus should be on your exercisers, not your equipment. Facility Connect helps you stay informed on the status of your equipment so you can focus on what's important to your business.
Impactful Insights
Facility Connect provides you with high-impact data insights to help you make better business decisions. Learn which equipment is the most popular in your facility, g
Creating Your Account
If you know your facility exists in Facility Connect already, follow the steps below to create your account and request access to the facility.
1. Navigate to https://facility.lifefitness.com/.
2. Click the Create an Account link.
3. Enter your First Name, Last Name, Email Address, and Password, then click the Next button. Be sure to also check the Terms & Conditions and Privacy Policy checkbox.
4. You'll be asked if your Facility already exists in Facility Connect.
5. If you know the facility already exits in Facility Connect, click Yes.
6. Enter in your Facility's address and then click the Request Access button.
7. Once approved by an admin from your facility, you will receive an email notifying you that access has been granted.
8. You're all set! You've officially created your account and been added to a Facility in Facility Connect.