We always recommend keeping your equipment up-to-date with the latest software version that is publicly available. There are many ways to update software via Facility Connect, including direct software updates and scheduling future software updates. To quickly update all your equipment, head to the Equipment page and click the checkbox at the top of the Grid View to select all equipment, then click the Software Update bulk action button. You can choose to have the update be pushed now or schedule a time for the update to occur later.
For detailed step-by-step instructions on how to update the software on your equipment, continue reading below.
In this article:
- User Access
- Supported Equipment
- Update Software From the Equipment Page
- Update Software From the Product Settings Page
- Manually Update Software From a USB
User Access
- Only users with an Admin, Office Staff, or Maintenance role are able to manage equipment and update equipment software.
Supported Equipment
- Facility Connect will support software updates for any of the following consoles: Symbio, SE4, SE3HD, 70T, SE3, ST, SL, ICG, and Orange Theory.
Update Software From the Equipment Page
1. Select the Equipment link on the Main Menu.
2. From the Equipment Page, there are several ways to update your equipment software:
Option 1: Bulk Software Updates
1. Click the checkbox next to each unit you would like to update, then click the Update Software bulk action button at the top of the Grid View.
2. If you would like to update the software now, click the Now option and then click the Update button.
3. To schedule the update for a later date and time, click the Update Later option and enter in your preferred calendar date and time.
4. Click the Update button to confirm your scheduled software update.
Option 2: Update All Equipment Using "Outdated" Tile
1. At the top of the Equipment page, locate the Outdate tile and hover over the "Outdated" text.
2. When the text changes to "Update All" click the link and any outdated equipment will immediately begin updating to the latest software version available.
Option 3: Enable Auto Updates From The "Outdated" Tile
1. At the top of the Equipment page, locate the Outdate tile.
2. Click the toggle in the top-right corner of the tile to enable Auto Updates for all equipment in the Grid View.
Update Software From the Product Settings Page
1. Select the Consoles link on the Main Menu and then click the Product Settings tab.
3. Locate the Software Updates section and click the toggle next to Remote Auto Update. This will enable your equipment to download and install the latest software version as soon as it becomes available.
4. When ready, click the Publish button in the top-right corner of the page to push your changes to all selected equipment.
Manually Update Software From a USB
If you're looking to update right now, skip steps 1-3 and go directly to the Download Software page.
1. Select the Consoles link on the Main Menu.
2. Click the Product Settings tab.
3. In the Software Updates section and click the View Versions link and a new tab will open showing you the Download Software page.
4. Different consoles will require different software versions. You will need to locate each console type at your facility and click the Download Official Build button to begin downloading the install files.
5. Unzip the downloaded file and copy all extracted files to the root directory of a blank USB flash drive.
6. Insert the USB drive into the USB port on the front of your console. The software update should begin automatically. This process can take up to 45 minutes to fully complete.
7. Remove the USB after update is fully completed.